Standards you can
verify, not just trust.

Sterling Peak Healthcare treats the protection of children and vulnerable adults as a non-negotiable priority. Every member of staff receives safeguarding awareness as part of their induction and is required to:

• Report any safeguarding concern immediately to management and, where appropriate, to the relevant local authority safeguarding team.
• Understand the signs of abuse, neglect and exploitation relevant to their role.
• Never act alone on a serious concern — escalation is always supported, never penalised.

Our designated safeguarding lead is the Managing Director, contactable via info@sterlingpeakhealthcare.co.uk or +44 7770 710362.

No candidate is placed with a client until the following are complete and verified:

• Enhanced Disclosure and Barring Service (DBS) check, or Update Service verification.
• Confirmation of UK right to work.
• Two written professional references covering the most recent employment.
• Verification of relevant qualifications and, where applicable, professional registration (e.g. NMC).
• A face-to-face or video interview assessing competency and suitability.

Records are reviewed periodically and re-verified where regulatory requirements change.

Sterling Peak Healthcare is committed to equality of opportunity for all staff, candidates and clients, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

• Recruitment decisions are based solely on merit, skills and suitability for the role.
• Reasonable adjustments are made for candidates and staff with disabilities wherever practicable.
• Discrimination, harassment or victimisation of any kind is not tolerated.

Sterling Peak Healthcare is committed to providing a safe working environment for staff placed with clients and for our own premises. This includes:

• Risk assessment of placements before staff are deployed.
• Provision of appropriate PPE for cleaning and care roles.
• Accident and incident reporting procedures communicated at induction.
• Infection prevention and control standards for all healthcare and cleaning placements.

Sterling Peak Healthcare processes personal data — of clients, candidates and staff — in accordance with UK GDPR and the Data Protection Act 2018. In summary:

• Personal data is collected only for legitimate recruitment, staffing and business purposes.
• Data is stored securely and access is restricted to those who need it.
• Data is retained only as long as necessary and is not sold or shared with third parties beyond what is required to deliver our services.
• Individuals have the right to access, correct or request deletion of their data at any time.

Full details are set out in our Privacy Policy.

We want to know if something has gone wrong. Clients, staff or service users can raise a concern by:

• Emailing info@sterlingpeakhealthcare.co.uk with full details.
• Calling +44 7770 710362 to speak directly with management.

We acknowledge every complaint within two working days and aim to provide a full response within ten working days. Every complaint is reviewed to identify what needs to change.

Sterling Peak Healthcare maintains appropriate business insurance cover, including public liability, for the services we provide. Certificates of insurance are available to clients on request as part of the onboarding process.

Sterling Peak Healthcare has zero tolerance for modern slavery and human trafficking in any part of our business or supply chain. We verify the right to work and identity of every candidate, and any concern regarding coercion, exploitation or trafficking is treated as an immediate safeguarding matter.